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The conditions of sale

The owner of the online store Woolinlove.ee (hereinafter referred to as the online store) is Knittex OÜ, located at Looga 8b, 71008 Viljandi, Estonia, EU

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. Prices are shown in euros. A fee for shipping is added to the price.  The shipping cost is displayed when the purchaser places the order.

Product information is provided immediately adjacent to the product in the online store.

 

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen.

This can be paid via an online bank transfer or credit card:

Credit cards (Visa, MasterCard)

Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank and Pocopay
Latvian bank links: Swedbank, SEB, Luminor and Citadele
Lithuanian bank links: Swedbank, SEB and Luminor
Finland bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki

The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and we agree on the most appropriate solution.

 

Shipment

Goods are shipped to the following countries: Estonia, Latvia, Lithuania and Finland

All shipments within Estonia and Finland generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale. 

  • Domestic delivery to Estonian Omniva parcel terminal costs 3€ - If your order amount is at least 35€, the shipping cost will not be added.

  • Latvian and Lithuanian delivery to Omniva parcel terminal costs 6€ - If your order amount is at least 60€, the shipping cost will not be added.

  • SmartPost parcel delivery to Finland costs 10€ - If you order amount is at least 150€, the delivery cost will not be added.

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

All shipments within Estonia generally arrive at the destination specified by the purchaser within 7 business days of the date of entry into force of the contract of sale.

 

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

The right of withdrawal does not apply if the purchaser is a legal person.

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit a declaration of withdrawal to the e-mail info@woolinlove.ee address within 14 days of receiving the goods, indicating the following:

• Your name and contact details;

• date of complaint;

• lack of goods or service;

• a requirement for the undertaking;

 

Repayment and replacement costs are paid by the Customer.

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first. 

 

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods. The online store forwards personal data to Maksekeskus AS  in order to process payments.

The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the

website and indicating their desire to receive direct mail. 

The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

 

Cookies

Knittex OÜ uses cookies on the webpage. You can find out more about cookies and how to control them in the information below. By using this website you accept the use of cookies in accordance with this Cookie Notice. In particular, you accept the use of functionality for the purposes described below.

A cookie is a small text file that is saved on the visitor’s computer or mobile device. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies provide us with statistical data, that help us analyze visitor behavior, and use that information to improve user experience and for marketing purposes. Cookies are useful because they allow a website to recognise a user's device.

If you do not accept the use of these cookies, please disable them by changing your browser settings so that cookies from this website cannot be placed on your computer or mobile device.

We use the following cookies on our webpage:

  • Google Analytics, i. e analytical cookie, that we use to collect analytical data about webpage visitors.

  • Webpage cookies, i.e these cookies are strictly necessary to the operation of the website.

  • Facebook Pixel, i. e cookie for targeting ads and monitoring results on Facebook.

 

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to info@woolinlove.ee.

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. Disputes are governed by the laws of the Republic of Estonia.

 

For further questions, please contact info@woolinlove.ee .

 

Sincerely Your Wool In Love

Knittex OÜ

Looga 8b, Viljandi 71008 Estonia, EU